1. Overview

At MobileRecharge.world, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be provided for mobile recharge services purchased through our platform.

2. Refund Eligibility

2.1 Eligible for Refund

You may be eligible for a refund in the following circumstances:

• Service Failure: The recharge was not successfully applied to your mobile account within 24 hours
• Duplicate Charges: You were charged multiple times for the same transaction
• Technical Error: A system error resulted in an incorrect charge amount
• Wrong Number: Recharge was applied to an incorrect mobile number due to our system error
• Unauthorized Transaction: The transaction was made without your authorization

2.2 Not Eligible for Refund

Refunds will not be provided in the following circumstances:

• Customer Error: Incorrect mobile number entered by the customer
• Change of Mind: Simply changing your mind after a successful recharge
• Used Services: Credit that has already been used for calls, texts, or data
• Expired Credit: Credit that has expired according to your operator's terms
• Account Issues: Problems with your mobile account that prevent credit application

3. Refund Process

3.1 How to Request a Refund

3.2 Required Information

To process your refund request, please provide:

• Transaction ID or reference number
• Date and time of transaction
• Mobile number that was recharged
• Amount charged
• Detailed explanation of the issue
• Supporting documentation (if applicable)

4. Refund Timeline

5. Refund Methods

Refunds will be processed using the following methods:

• Original Payment Method: Refunds will be credited to the original payment method used
• Credit Card: 3-5 business days for credit to appear
• Debit Card: 5-10 business days for credit to appear
• PayPal: 1-3 business days for credit to appear
• Bank Transfer: 3-7 business days for credit to appear

6. Partial Refunds

In some cases, partial refunds may be issued:

• Processing Fees: Non-refundable processing fees may be deducted
• Operator Charges: Some mobile operators may charge non-refundable fees
• Service Usage: If part of the recharge has been used, only the unused portion may be refunded

7. Special Circumstances

7.1 Technical Issues

If our platform experiences technical difficulties resulting in:

• Failed transactions that were charged
• System downtime preventing service delivery
• Data corruption affecting transaction processing

We will provide full refunds or re-process the transaction at no additional cost.

7.2 Operator Issues

If a mobile network operator experiences issues that prevent successful recharge delivery, we will work with the operator to resolve the issue or provide a full refund if resolution is not possible within 7 business days.

8. Dispute Resolution

If you're not satisfied with our refund decision, you can:

• Appeal Process: Request a review by our management team
• Consumer Protection: Contact the Australian Competition and Consumer Commission (ACCC)
• Banking Ombudsman: Lodge a complaint with your bank or card provider
• Fair Trading: Contact your state's Fair Trading office

9. Prevention and Best Practices

10. Consumer Rights

Under Australian Consumer Law, you have rights that cannot be excluded. Our refund policy operates in addition to these rights, not instead of them. Nothing in this policy limits your rights under the Competition and Consumer Act 2010 or other applicable consumer protection laws.

11. Contact Information

For refund requests or questions about this policy, contact us: